Steve & Gina in the Morning

Steve & Gina in the Morning

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Are you as over self checkouts as we are?

Man Makes Contactless Payment at Self-Checkout Kiosk

Photo: Grace Cary / Moment / Getty Images

Recent polling indicates that there’s a growing dissatisfaction with self-checkout systems among U.S. shoppers, with 43% supporting their removal all together, mostly due to concerns over job losses and a preference for human-to-human interaction. Retailers like Walmart and Dollar General are responding to this trend by reducing or removing self-checkout machines, citing theft and operational challenges. Studies have shown that self-checkouts contribute significantly to theft, which has led to legislative actions in some states to impose stricter regulations. Retailers are also adapting to the pushback against self-checkout by limiting their use and increasing employee training to improve customer service.

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Photo: Getty Images


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